© 2021 SB Excursions.
SB Excursions ("we", "us", "our") values your privacy. This policy explains how we handle your personal data when you visit our website, book our tours, or contact us via WhatsApp and social media. We operate in compliance with international data protection standards, including the GDPR.
1. General Information
Controller: SB Excursions Travel Group
Address: Business Bay, The Opus by Omniyat, Dubai, United Arab Emirates
Email: info@sbexcursion.com
Contact: WhatsApp [INSERT PHONE NUMBER HERE]
2. Data We Collect
We collect only the information necessary to provide you with a premium travel experience:
3. How We Use Your Data
4. Communication via WhatsApp
Our primary method of communication is WhatsApp Business. By contacting us through this channel, you acknowledge that your data (phone number and chat history) will be processed by WhatsApp according to their own Privacy Policy. We use this to provide you with fast, real-time support.
5. Third-Party Sharing
We never sell your data. We only share necessary information with:
6. Data Storage and Security
Your data is stored securely. We only keep your personal information for as long as necessary to fulfill your booking and meet legal tax requirements in the UAE.
7. Your Rights
Regardless of your location, you have the right to:
8. Cookies
We use cookies to enhance your experience. You can choose to disable cookies in your browser settings, though some parts of the website may not function perfectly as a result.
9. Fraud Prevention
To protect our customers and Activity Providers, we analyze transaction data to prevent fraudulent bookings. In case of suspicious activity, we reserve the right to verify your identity by requesting a copy of your ID or passport, which will be handled according to strict security protocols.
10. Age and Health Restrictions
For certain activities (e.g., Skydiving, Deep Sea Fishing, or Desert Safari), we process health-related data (if provided) to ensure your safety. By booking, you confirm that you meet the age requirements specified for each tour.
11. International Data Transfers
Since Dubai is a global hub, your data may be processed on servers located outside the EU (e.g., UAE or USA for hosting services). We ensure that all service providers maintain adequate data protection levels through Standard Contractual Clauses (SCCs).
1. General Information
Controller: SB Excursions Travel Group
Address: Business Bay, The Opus by Omniyat, Dubai, United Arab Emirates
Email: info@sbexcursion.com
Contact: WhatsApp [INSERT PHONE NUMBER HERE]
2. Data We Collect
We collect only the information necessary to provide you with a premium travel experience:
- Identity Data: Full name and nationality.
- Contact Data: Email address and phone number (primarily for WhatsApp communication).
- Booking Data: Details about your selected tours (Safari, Yacht, Abu Dhabi trip), date, and time.
- Technical Data: IP address, browser type, and device information (collected automatically via cookies).
3. How We Use Your Data
- To Manage Bookings: To process your payment and organize your pick-up/drop-off.
- Customer Support: To provide 24/7 assistance via WhatsApp.
- Marketing: To send you updates on "Perfect Date" offers or new tours (only with your consent).
- Safety: To ensure all participants meet the safety requirements for specific activities.
4. Communication via WhatsApp
Our primary method of communication is WhatsApp Business. By contacting us through this channel, you acknowledge that your data (phone number and chat history) will be processed by WhatsApp according to their own Privacy Policy. We use this to provide you with fast, real-time support.
5. Third-Party Sharing
We never sell your data. We only share necessary information with:
- Licensed Activity Providers: (e.g., helicopter pilots or yacht crews) so they know who to expect.
- Payment Gateways: Secure providers (like Stripe or Adyen) to process your transaction safely.
- Technical Services: Tilda (hosting) and Google Analytics (website performance).
6. Data Storage and Security
Your data is stored securely. We only keep your personal information for as long as necessary to fulfill your booking and meet legal tax requirements in the UAE.
7. Your Rights
Regardless of your location, you have the right to:
- Request a copy of your personal data.
- Request that we correct or delete your data.
- Withdraw your consent for marketing at any time. To exercise these rights, please email us at info@sbexcursion.com.
8. Cookies
We use cookies to enhance your experience. You can choose to disable cookies in your browser settings, though some parts of the website may not function perfectly as a result.
9. Fraud Prevention
To protect our customers and Activity Providers, we analyze transaction data to prevent fraudulent bookings. In case of suspicious activity, we reserve the right to verify your identity by requesting a copy of your ID or passport, which will be handled according to strict security protocols.
10. Age and Health Restrictions
For certain activities (e.g., Skydiving, Deep Sea Fishing, or Desert Safari), we process health-related data (if provided) to ensure your safety. By booking, you confirm that you meet the age requirements specified for each tour.
11. International Data Transfers
Since Dubai is a global hub, your data may be processed on servers located outside the EU (e.g., UAE or USA for hosting services). We ensure that all service providers maintain adequate data protection levels through Standard Contractual Clauses (SCCs).
